Sales
Clearance/Sale Items are non-refundable/returnable. This includes any product that is purchased during a sale event.
In the event that a product becomes unavailable during a sale, refunds will be processed automatically.
Shipping and Deliveries
US Shipping
All US orders are shipped from California or Melbourne, Australia.
All orders are shipped within 1-3 business days of purchase.
Shipping rates will be calculated at checkout.
MoveActive is not responsible for delays in shipping caused by Australia Post or other third parties, however please get in contact if you don't receive your order in a timely fashion.
My parcel hasn’t arrived yet, what do I do?
If your purchase has not arrived within the target delivery period, please send us an email to hello@moveactive.co for all orders.
Returns and Exchanges
Can I return sale items?
Items purchased from a sale/clearance will not be accepted for return.
What is your returns process?
If you’re not 100% happy with your order, please get in touch for an exchange, store credit or refund.
For all return and exchange enquiries, please send an email with your name, order number and the details of your query to hello@moveactive.co
A member of our team will be in touch shortly to assist.
We cherish our brand and implement quality checks into every stage of the design and creation process. We replace any defective products. Please note that this does not include general wear and tear.
Do I have to pay for shipping on my returns?
For returns, the cost of shipping the product back to us will not be reimbursed. Shipping of the exchanged/refunded items is at the customer's expense.
Sizing
MoveActive Grip Sock Size Guide
|
SIZE |
S |
M |
L |
|
AU/US Womens |
5-7.5 |
8-10 |
11-12 |
|
AU/US Mens |
|
7-10 |
11-14 |
|
UK |
3-6 |
6-10 |
10-14 |
|
EUR |
36-39 |
40-43 |
44-48 |
Care
How do I care for my MoveActive grip socks?
Please ensure you wash your grip socks on a warm machine wash and dry naturally. Do not tumble dry. Do not dry clean. Do not iron.
How do I care for my MoveActive Microfibre yoga mat?
For all yoga mats except the cork, wipe the mat with a mild detergent after use, once dry. The mats are also machine washable in cold water with a mild detergent. Do NOT tumble dry and Do NOT soak in oxygen-based bleaches. Hang outside in the shade to dry. Store away from sunlight.
Cork mat - Wipe with water or a mild detergent after use. Once dry, roll it up with the cork side facing outward. Store in a cool, dry place. Avoid exposure to the sun.
How do I care for my Vegan Leather Pilates or Yoga mat?
Wipe with mild detergent after use. Once dry, roll it up with the top side facing outward. Do not fold.
How do I care for my MoveActive Microfibre pilates mat?
Wipe with a mild detergent after use, once dry, fold it up with the top side facing outwards. Machine wash in cold water with a mild detergent. Do not tumble dry and do not soak in oxygen-based bleaches. Does not contain PVC or Latex. Store away from sunlight.
How do I care for my KNEO?
Cold Machine Wash with a mild detergent. Do Not Tumble Dry. Do Not Bleach. Do Not Iron.
Giving Back
Does MoveActive support charities?
Yes, MoveActive supports charities with every purchase through i=Change.
How does MoveActive give back to less fortunate communities?
We donate $1 from every online sale to i=Change to support life changing projects and charities around the globe. So far we have raised more than $95,824 through partnering with i=Change. You can track our impact here.
Sustainability
Are MoveActive products sustainable?
MoveActive believes the future of our planet and the fashion industry depends on our company's commitment to our environmental impact. The journey to creating a sustainable and ethical product is one that requires constant development, learning and refinement and as a company, we are committed to constantly evolving our business practices to ensure we’re working towards contributing to a sustainable industry.
Our products are packaged in sustainable packaging. We use biodegradable courier bags and environmentally friendly packing accessories to deliver products to our customers. We have a no plastic policy (where necessary) and believe all packaging should exist for a cause or purpose. Most of our accessory products are packaged in mesh bags which are designed to reuse or to carry the product in.
We constantly invest in the research and development to source fabrics and packaging that are not only high-quality and durable, but also have sustainable qualities.